Refund Policy

RETURN POLICY

Last updated September 09, 2023

 

Thank you for your purchase. We hope that you are happy with your new K-pop purchase. However, if you are not completely satisfied with your purchase for any reason you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 28 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  

Unsealed items such as photocards are not included in the returns policy.

To start a return, contact returns@kpopidol.shop and quote your order number.

If your return is accepted, a return shipping label and address will be provided, along with instructions on returning your item.

We are unable to accept refunds for international customers currently.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your return to process. Refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email when your return has been processed.

EXCEPTIONS

We are unable to offer any refund for any pre ordered items. 

We are unable to offer a refund or return for damaged outboxes.

Please inspect your order upon receipt and contact us immediately if the item is defection or damaged, or if you have received the wrong item.

We do recommend that you film an unboxing video as proof of the items condition when you received it.

If your album does have missing inclusions, we are unable to refund. This is due to the albums being factory sealed and sent from Korea.

We cannot accept returns on sale items or gift cards.

Please note that any pre order benefits are at the discretion of the supplier and KPop Idol cannot be held responsible if these are not included in the shipments. We will not be able to refund an item should the pre order benefit not be included. 

QUESTIONS

Please contact us at:

returns@kpopidol.shop