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Shipping & Delivery Policy 📦

Last updated: August 2025

Thank you for shopping at KPop Idol Shop! Below you'll find everything you need to know about how and when your order will be shipped.

🌍 Do you ship internationally?

Yes!
We currently ship to the UK and offer international shipping via Royal Mail.

  • UK orders are sent using Tracked 48.
  • International orders are sent via Royal Mail International Tracked.
  • Please note: International orders must not exceed 10kg (22lbs) due to postal restrictions.

💸 How much is shipping?

Shipping costs are automatically calculated at checkout based on the weight and destination of your order.

🚚 When will my order be dispatched?

We aim to dispatch all in-stock items within 2 working days of your order being placed.
During busier periods (restocks, sale weekends, new releases), please allow extra processing time.

Once dispatched:

  • You’ll receive a shipping confirmation email with your Royal Mail tracking number.
  • You can track your parcel on the Royal Mail website.

Please note:

  • After your order is marked as “Awaiting Fulfilment”, it means it is being prepared.
  • Once marked as “Fulfilled”, the parcel has been dispatched and is on its way via Royal Mail.
  • It may take 24–48 hours after dispatch for tracking to show movement as the parcel travels through Royal Mail’s network.

⏱ Delivery Timelines

  • UK: Royal Mail Tracked 48 aims to deliver in 2–3 business days after dispatch.
  • International: Delivery time varies by destination — please allow 7–14 business days depending on customs clearance in your country.

🛑 Customs & Import Duties (International Orders)

If you are ordering from outside the UK:

  • Your order may be subject to customs fees, import duties, or local taxes.
  • These charges are not included in our pricing or checkout process.
  • KPop Idol is not responsible for any customs charges you may incur.
  • We will not offer refunds for items returned due to unpaid customs fees or refusal to accept delivery.

Please ensure you're aware of your country’s import laws before ordering.

🇬🇧 VAT Information

For customers based in the UK, VAT is already included in our prices.
International customers may be charged VAT upon arrival depending on their country’s regulations.

💖 Pre-Orders

Pre-order items are products that are not yet in stock and will ship once we receive them from our suppliers.

Here’s how it works:

  • The estimated UK arrival date is listed on each product’s page — please read carefully before placing your order.
  • Orders will ship within 6 weeks of the official release date, though we aim to dispatch them as quickly as possible.
  • Delays may occur due to suppliers, customs, or transit — these are unfortunately outside our control.
  • If your order contains both in-stock and pre-order items, it will be held until all items are ready to ship together.
  • Pre-orders cannot be cancelled once placed.

We’ll keep you updated via email when your order is fulfilled and on its way 💌

📬 Order Questions?

Please contact us at:
📧 hello@kpopidol.shop

We’re always happy to help, and we thank you for your patience and support of our small business!

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