Shipping & Delivery Policy 📦
Last updated: August 2025
Thank you for shopping at KPop Idol Shop! Below you'll find everything you need to know about how and when your order will be shipped.
🌍 Do you ship internationally?
Yes!
We currently ship to the UK and offer international shipping via Royal Mail.
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UK orders are sent using Tracked 48.
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International orders are sent via Royal Mail International Tracked.
- Please note: International orders must not exceed 10kg (22lbs) due to postal restrictions.
💸 How much is shipping?
Shipping costs are automatically calculated at checkout based on the weight and destination of your order.
🚚 When will my order be dispatched?
We aim to dispatch all in-stock items within 2 working days of your order being placed.
During busier periods (restocks, sale weekends, new releases), please allow extra processing time.
Once dispatched:
- You’ll receive a shipping confirmation email with your Royal Mail tracking number.
- You can track your parcel on the Royal Mail website.
Please note:
- After your order is marked as “Awaiting Fulfilment”, it means it is being prepared.
- Once marked as “Fulfilled”, the parcel has been dispatched and is on its way via Royal Mail.
- It may take 24–48 hours after dispatch for tracking to show movement as the parcel travels through Royal Mail’s network.
⏱ Delivery Timelines
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UK: Royal Mail Tracked 48 aims to deliver in 2–3 business days after dispatch.
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International: Delivery time varies by destination — please allow 7–14 business days depending on customs clearance in your country.
🛑 Customs & Import Duties (International Orders)
If you are ordering from outside the UK:
- Your order may be subject to customs fees, import duties, or local taxes.
- These charges are not included in our pricing or checkout process.
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KPop Idol is not responsible for any customs charges you may incur.
- We will not offer refunds for items returned due to unpaid customs fees or refusal to accept delivery.
Please ensure you're aware of your country’s import laws before ordering.
🇬🇧 VAT Information
For customers based in the UK, VAT is already included in our prices.
International customers may be charged VAT upon arrival depending on their country’s regulations.
💖 Pre-Orders
Pre-order items are products that are not yet in stock and will ship once we receive them from our suppliers.
Here’s how it works:
- The estimated UK arrival date is listed on each product’s page — please read carefully before placing your order.
- Orders will ship within 6 weeks of the official release date, though we aim to dispatch them as quickly as possible.
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Delays may occur due to suppliers, customs, or transit — these are unfortunately outside our control.
- If your order contains both in-stock and pre-order items, it will be held until all items are ready to ship together.
- Pre-orders cannot be cancelled once placed.
We’ll keep you updated via email when your order is fulfilled and on its way 💌
📬 Order Questions?
Please contact us at:
📧 hello@kpopidol.shop
We’re always happy to help, and we thank you for your patience and support of our small business!
