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📦 Pre-Order Notice
Release and arrival dates are displayed above the product title in Ana’s Timeline ✨
Orders ship once everything in your order has arrived safely at KPHQ and is ready to dispatch.
Thank you for your patience 💜
🎁 Pre-Order Benefit
Yes24
1 unreleased photocard per purchase
🛍️ Merch Details
Artist: Ateez
Version: Playcode
Contents:
1. PHOTOBOOK
Size: 100x140mm / 28p
All items, including pre-orders and regular purchases, will be shipped together once pre-order items arrive. Release dates may change depending on the manufacturer’s schedule.
✨ Use our Pre-Order Tracker to check live updates
All items are sent via Royal Mail on a Tracked 48 service. Once dispatched, you will receive your updated tracking reference via email.
📦 Multiple items in one order will be combined into a single shipment when all items are available.
If you order an in stock item with a pre order, you will only receive it when the pre order item has arrived. If you wish to have your in stock item sooner, you will need to place two separate orders.
All products are purchased directly from official websites — 100% genuine & authentic.
Due to limited quantities, first press, POB, and special gifts may end without notice.
Outer box damages or scratches are not eligible for compensation.
Colour/texture variations due to monitors or lighting are not defects — cancellations, returns, or exchanges for these reasons are not accepted.
Please note: As we sell official collectible Korean releases, DVD and Blu-ray region coding is set by the manufacturer and may not be compatible with UK or EU players.
**Order Cancellation**
- Requests must be made immediately after your order confirmation email.
- Once processing begins, cancellations may no longer be possible.
-Pre order items cannot be cancelled.
**Duties & Taxes**
- Customers outside the UK are responsible for any applicable customs duties/taxes.
- Charges vary by country and order value/weight.
- Refusal of customs charges will not entitle you to a refund.
For full details, please see our Returns Policy.
Here’s what to expect when you shop with your K-Pop Bestie 💕
🛒 Order placed
Your order is confirmed and safely received at KPHQ.
📦 In-stock items
Dispatched within 3–5 working days.
⏳ Pre-orders
Pre-order items ship to the UK after the official release date.
Please allow up to 6 weeks for them to arrive at KPHQ before dispatch.
🗺️ Pre-Order Tracker
Once a pre-order is released, you can follow its journey via our Pre-Order Tracker, showing real-time updates as it moves through each stage.
🚚 Dispatch & tracking
As soon as your order leaves KPHQ, you’ll receive a dispatch email with tracking.
You can also follow progress anytime via Track My Order.
💗 We always aim to ship as quickly as possible and keep you updated every step of the way.
Authentic, licensed K-Pop goodies from Korea & Japan.
Loved by Idolls worldwide (thank you for the glittery reviews!)
Tracked & signed shipping for total peace of mind.
Exclusive photocards & perks — because besties deserve treats.
helpful links for pre-orders, tracking and collector questions.
